Below are some kind words from some of the many homeowners, business owners, and insurance companies we've had the privilege of working with:
"I will never hesitate to refer Concraft Inc. knowing that Concraft employees are caring, understanding, ethical, knowledgeable, and get the job done.
My client called me and could not commend your crew enough for the fantastic work and the caring and understanding that went into it. She could not stop telling me how happy she was that I had referred Concraft to her. She wanted me to understand what a phenomenal job everyone was doing.
Barry Muller, Secure adjuster, called to give me an update on the loss and also commended Concraft and wanted me to know that the crew was extremely kind to our client who has been through many adversities in the last couple years. When a person feels, “how can something else go wrong” and it does, its wonderful to know that your crew made her say. “I can finally see some sun and a rainbow.”
- Judy Rose, Claim Representative: The McNish Group
"Our agency and our clients are very pleased with the service we receive from Concraft Incorporated. They are competitive, timely, and very trustworthy. They always treat our clients exceptionally well, and keep our agency continuously informed of what is going on with all the jobs we send them."
- Complete Insurance Services Inc
"Our agency has been doing business with Concraft Incorporated for approximately 10 years. We have always been very impressed with their prompt response, fair price, and superior workmanship.
We have taken advantage of the educational seminars Concraft has sponsored as well, and have experienced first hand how well the employees are trained.
Without hesitation, I can comfortably recommend Concraft to our most valued customers."
- Joan E. Oliver, President: E.M. Schroeder Agency, Inc.
"Our agency, Howes & Associates, has referred several Citizens customers to Concraft Inc. in response to homeowner claims. Our customers have received quick, efficient professional service. We continue to refer our customers to Concraft due to the positive responses received from our customers relaying that they have received quality service."
- Harry Howes, President: Howes & Associates
"We at Expert Underwriters have had opportunity to refer several clients to Concraft for insurance related repairs. According to feedback we’ve received from our clients, Concraft has performed their work in a timely manner, and have met or exceeded customer expectations. We had water damage in our agency building a couple years ago and Concraft did a tremendous job for us as well. We have no hesitations when it comes to referring our clients to Concraft."
- Kenneth R. Boland, Owner: Expert Underwriters, Inc.
"As for Port Huron branch of Al Bourdeau Insurance Service, I can testify that our clients that have used the services of Concraft Incorporated have been very satisfied. We have been recommending Concraft for about a year now and have had a very positive feedback. I recently contacted one of our insured’s to follow up on Concraft’s service and he said that they did an “excellent job.” He was impressed by their “outstanding service. From our experience with Concraft thus far, I would highly recommend their services to anyone in need. They have certainly made our job as an insurance agency much easier."
- Trista R. Bourddeau: Al Bourdeau Insurance Service, Inc.
"Just a short note to thank you personally for the great service I received from you and your company. You and your service people were very professional and very neat on site. Everything that could be done, was done to accommodate us as homeowners in repairing the damage to our home. Thank you very much. Be assured I will recommend the services of your company in the future. In fact, I just did to my step–daughter in Grosse Pointe Farms, who also had damage to her home. With best wishes for continued success in business."
- Gary from Gross Pointe Shores
"I would like to take this opportunity to thank you for helping the residents of our community. Your service and professionalism has been outstanding. I do not recommend many firms to do work, but I would highly recommend your firm. If I can help you in any way, please feel free to call my office. You may also have any of your clients call me for a reference."
- Thomas J. Alcini, Lt./Inspector: Charter Township of Shelby
"It has been a pleasure working with everyone at Concraft. They are professional and cooperative. After living through tragedy of a house fire, it was comforting to have worked with them in having my home rebuilt. They were helpful in suggestions and very cooperative with all my wants and needs. My home when finished will be better and certainly a better investment, worth more than before the fire. While the goal for everyone is to not exceed the insurance coverage, they are willing to give you everything you ask for if you prefer to pay difference for the upgrade. I would not hesitate to engage Concraft for future business."
- Jeanne from Sterling Heights
"I just wanted to take the time to express to you how pleased I am with the service that was provided by Concraft Inc. They were prompt in responding to our request for an estimate on repairs to our home. The gentleman who prepared the estimate was not only polite and timely; he also took a great deal of time to explain the situation to both my husband and myself. The work crew that repaired the roof was very careful to prevent any damage to the patio, and they cleaned up the debris very thoroughly. The interior work took two days. I was comfortable having the workmen in my home, as they were very pleasant and polite. They worked very hard and did an outstanding job of restoring our home. Thank you for recommending Concraft to us."
- Patricia from Rochester Hills
"Let me start off by saying I am not one who is prone to writing letters to people, let alone to a company to tell them what a great job they’ve done. Just let me say…Wow, I am impressed! I was quite apprehensive about having our home turned up-side down for work to be completed on an insurance claim. I didn’t want to deal with the hassles of moving things around, cleaning up messes left over by the crews or having to host inconsiderate workers. But this was not the case. The worker you assigned to complete the repairs on our home, Sal, was exceptional! He was prompt, courteous, and very professional. The second day on the job, Sal was finished, in record time, while both my wife and I were away from the house for the afternoon. I was a little concerned when I realized I would not be present to do a “final” inspection. However, when I returned I couldn’t believe my eyes. My home was in PERFECT condition. Not a single thing was out of place. Sal put our entire living room back together leaving it as it was before he came. Sal had even cleaned the dust from our furniture that had been generated by the sanding of drywall compound! And this doesn’t even begin to speak of the quality work he performed. Our living room has never looked this good. Sal even did a few little extras, like filling some “nail pops”; to make sure his job was perfect. You must pay Sal a million bucks, and if not… you should! In all the work that has been done on our house by contractors claiming to be professionals, we have never received service such as this.
In this day and age, every company seems to be an “us too” riding the customer service bandwagon, but few really deliver. Well Concraft delivered and I would like to say “Thank You” for the great job.
I truly look forward to the next time I call Concraft, and in the mean time…I’ll let my friends and relatives know about the wonderful experience I’ve had."
- Robert from Sterling Heights
“Thank you so much for your generosity. I feel so blessed. You helped make this unfortunate incident a bit more bearable. You had someone out quickly to get the house secured and from there on the process was seamless. I have nothing but nice things to say about Damien and Harvey. You went above and beyond any of my expectations and I couldn’t be happier. Thank you again!”
“I just wanted to thank you people. Ron, Tom and David did perfect work; Joe was right. They are good!”
“You got us through our rebuilding with our sanity pretty much intact.Thanks for everything!”
- Frank & Teri
“Wonderful workers, timely, & professional. My house looks great!”
- Rod & Maggie
“Your staff was very friendly and helpful. They made a difficult time for us due to the fire, a little easier. Thank you for a caring staff.”
- Marian & Ted
“Service was excellent! All of the guys were a pleasure to work with!”
“We were especially impressed by the courteousness of every single Concraft employee we dealt with.”
- First Baptist Church of Lake Orion
“Congratulations Concraft management for the planning and completing of the repairs to our house and especially for having in your employ, Tom. He is truly and artisan of carpentry, plaster and paint.”