Client Satisfaction Survey
- Reviewed By: Michael M.
- Location: Troy,
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Was our staff polite, courteous and helpful?
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Do you feel we sufficiently communicated with you?
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Was our staff on time for scheduled appointment?
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How likely are you to recommend us to your friends and family
- Comment: The clean up crew was polite and got there quickly. They were very carless in removing the trim work but otherwise did a good job. The issues started with the next steps. I used Concraft 3 other times for work on my home as was very proud to use them again. This time there were issues with the estimates and amounts when I was switched to a new Project Manager. The new project managers estimate was 30% more and forgot to include the carpet. The whole repair was mainly the carpet. I said no, hired my own crew and upgraded my carpet. I will never hire a company again that will not stand behind their estimates or are that much out of line with competitive pricing.
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Overall Rating
