Reviews
Client Satisfaction Survey
We send a job completion survey to each customer after project completion. If customers give us permission to publish the reviews, we post them on this page.
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Henry B Berkley, MI  Apr 27th, 2020 |
Top notch crews, know their stuff! I am very pleased |
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John J Saint Clair, MI Apr 17th, 2020 |
You guys did a good job |
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Marty S Harrison Twp, MI Apr 13th, 2020 |
Very Courteous |
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Marty S Harrison Twp, MI Apr 4th, 2020 |
All were very polite and considerate in moving boxes, furniture etc in my basement while doing the necessary floor removal. |
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Najim A Posted on  Mar 31st, 2020 |
Louis the contractor was very helpful and professional I appreciate all the help you have done for me. |
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Marie B Posted on Mar 30th, 2020 |
I have been working with Joe and Luay on repairs in our building and they have been very helpful and conscientious of our residents, staff and guests throughout the project. They have been very good about answering questions and working within the timeframe they gave us. |
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David J. Farmington Hills, MI Mar 11th, 2020 |
Very Polite. Happy with the entire process from start to finish |
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Deborah C Posted on Mar 11th, 2020 |
Concraft was called out for a water backup up claim and service line claim. My client was extremely happy with their professionalism. I would highly recommend them. |
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eddie r Posted on Mar 10th, 2020 |
It all started with how they answered the phone to the speed in which they answered and were very professional and caring to my problem with water in my basement. They calmed a very anxious and nervous person down and told me everything was going to be OK. Concraft had someone out that night working around my work schedule. He looked at the situation and told me there was nothing to worry about, the water in the basement was coming from the water heater and not from all the rain and coming from the sewer. However it didn't stop there he spent an additional 30 minutes going all around the basement and around the house to check to make sure there really was nothing to worry about. The other thing was we did not get charged for this as the initial call was to see what the damage would be and he had determined it was the water heater and told us to get that to fix and all would be fine. He let us know that none of the paneling sustained any major damage and we could rest easy. I would recommend Concraft to Anybody and Everybody for their needs. |
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Paige W Posted on Mar 4th, 2020 |
Concraft has been amazing throughout our claim process and getting the work done in a timely manner. The best part was Steve - he communicated EVERY step of the way - the moment I had a question he was so quick to answer me and I NEVER felt out of the loop or stressed. He made the process of repairing our condo easier than I have ever thought. The repair men were just as great! Phenomenal job! Thank you Concraft & Thank you STEVE! YOU ROCK! |
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Edwin S Rochester Hills, MI Feb 29th, 2020 |
Jim is just a special person who did a great job for me! |
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Laura K Posted on Feb 28th, 2020 |
Concraft has been working hard on fixing some issues within my building for a while now. They have done a great job and all the employees are very nice. I work at Independence Village in Brighton. We recently had a big Havana Night open house party and Concraft was nice enough to donate some beautiful gift baskets and gift cards for some of our prizes. Aneil Kersey was so great, and asked if he could do anything else for us or if those gifts were enough. Concraft is great and we really appreciate the work they have done, and the items they have donated. |
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Troy 16 Properties Troy, MI Feb 26th, 2020 |
Very Happy with the service |
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Sandie V Posted on Feb 26th, 2020 |
Worked with Concraft rep Nancy Halinski. She was fabulous! Very quick to set up the initial start. When I had questions, I went right to Nancy, she was very professional and answered any questions or found the answers. I have referred Concraft to several people looking for restoration services |
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Jayant and Madhu D Farmington Hills, MI Feb 20th, 2020 |
The water mitigation crew took extreme care in handling content |
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Mary J Posted on Feb 9th, 2020 |
Tim was very Thorough made the adjustments needed and double-checked that everything was perfect, which I very much appreciated! I am very impressed with the company, workers, response time and Professionalism. |
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Susan O Trenton, MI Feb 3rd, 2020 |
The 3 guys who came to my condo on a Saturday evening emergency were polite and professional. Great Crew. They are always around condos working and are always a pleasure. |
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Carolyn Shelby Twp, MI Feb 3rd, 2020 |
No need to Improve! My experience was just WONDERFUL! |
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Vivian P Canton, MI Jan 31st, 2020 |
Our refrigerator was cleaned so well. I thought I was going to have to clean it when we got home but I didn't have to, YEAH! Thank you someone! |
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Cody C Posted on Jan 31st, 2020 |
Great team. |
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Tracy m Southfield, MI Posted on Jan 30th, 2020 |
I wasn't happy with the restoration time it took to complete my condo after a fire. I am pleased with the outcome. The guys were very nice and they made sure I was satisfied with everything. |
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Rick D Rochester Hills, MI Jan 26th, 2020 |
Very Polite. Explained their process. Cleaned up when done. |
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Shanon Lake Orion, MI Jan 25th, 2020 |
Tyler, Mark, Phil, and Ella were wonderful! |
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Larry S Warren, MI Jan 17th, 2020 |
When I requested the the worker tear down the old siding gently so I could re-use it to do my garage myself they had no problem in doing that for me. That allowed me to save hundreds of dollars. Thank you for a great job! |
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Dave and Carol S Lake Orion, MI Jan 12th, 2020 |
Everyone was really nice. They did a great job. We appreciate all they did. |
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Dane C Royal Oak, MI Jan 11th, 2020 |
Kyle was very helpful and accommodating. |
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Martin and Maria Commerce Twp, MI Dec 30th, 2019 |
Mike Gross did an excellent job of coordinating from start to finish. Also Sal was extremely helpful in completing the project |
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Robert Ann Arbor, MI Dec 30th, 2019 |
Congratulations Concraft management for the planning and completing of the repairs to our house and especially for having in your employ, Tom. He is truly and artisan of carpentry, plaster and paint. |
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Brenda Y South Lyon, MI Dec 28th, 2019 |
Mark Dubey was very helpful in making the needed changes to our work orders and work needed. Thank you! |
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Vern and Lynne H Columbus, MI Dec 22nd, 2019 |
Everyone at Concraft was excellent. All had positive attitude and willing to do whatever for us. They worked with the insurance company, we didn't have to get involved. The workers were considerate of my wife's breathing problems. We can not say enough how great everyone was. Extremely satisfied! |
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Ping Y Troy, MI Dec 21st, 2019 |
Steve Stothers is a responsible project manager. He took over the project from Matt and ran it extremely well by communicating with us timely and coordinating with flooring, painters, carpenters, and duct work guys. We are very happy with the new floor! |
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Judith S Ann Arbor, MI Dec 20th, 2019 |
All the workers were very friendly, clean, efficient, and considerate. |
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Complete Insurance Services Keego Harbor, MI Dec 13th, 2019 |
Our agency and our clients are very pleased with the service we receive from Concraft Incorporated. They are competitive, timely, and very trustworthy. They always treat our clients exceptionally well, and keep our agency continuously informed of what is going on with all the jobs we send them |
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Theresa S Posted on Dec 11th, 2019 |
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Lori C Posted on Dec 11th, 2019 |
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Phil and Chris H Clarkston, MI Dec 10th, 2019 |
Garrett and Carli were in charge of packing and photographing all of our personal property, they made our experience a great one! Well done |
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Robert F West Bloomfield, MI Dec 9th, 2019 |
Great and knowledgeable staff, easy to deal with. |
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Andy and Rosemary K Columbus, MI Dec 9th, 2019 |
Appreciated the timely fashion our repair was completed. |
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Dave and Amy S Lake Orion, MI Dec 8th, 2019 |
This entire company throughout our whole repair has been fantastic! They bent over backwards and went above and beyond! Your customer service is the best I've dealt with so keep that up! It make you stand apart from the rest. |
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Paul F Clarkston, MI Dec 7th, 2019 |
The project manager did a great job organizing the repairs and constantly kept me up to date. I was very impressed. Thanks for great service! |
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Ishmael and Theresa S Sterling Heights, MI Nov 29th, 2019 |
Everyone did a very good job and I was especially happy with the clean-up at the end. Keep doing what you're doing. |
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Alex and Jonna G Sterling Heights, MI Nov 29th, 2019 |
All the guys sent here were a pleasure! Very competent crew! Best company we have dealt with - perfection! |
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Thayer Commerce Twp, MI Nov 25th, 2019 |
Mark made very helpful suggestions. Tom did a great paint job! |
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Frank D Westland, MI Nov 20th, 2019 |
Mike Gross and Sal Banello made my experience a better one! I likes all the employees I met. |
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Dan N Posted on Nov 18th, 2019 |
Very nice that they borrow space to the Cub Scouts for popcorn season! |
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Pat B St. Clair Shores, MI Nov 15th, 2019 |
Chris, Kyle, and Carli were fantastic! They came out on a Saturday night when our sump pump failed. They were very professional and respectful! |
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Nancy G Commerce Twp, MI Nov 14th, 2019 |
Showed up and was courteous, thanks - glad it is over! |
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Robert Nov 10th, 2019 |
Let me start off by saying I am not one who is prone to writing letters to people, let alone to a company to tell them what a great job they’ve done. Just let me say…Wow, I am impressed! I was quite apprehensive about having our home turned up-side down for work to be completed on an insurance claim. I didn’t want to deal with the hassles of moving things around, cleaning up messes left over by the crews or having to host inconsiderate workers. But this was not the case. The worker you assigned to complete the repairs on our home, Sal, was exceptional! He was prompt, courteous, and very professional. The second day on the job, Sal was finished, in record time, while both my wife and I were away from the house for the afternoon. I was a little concerned when I realized I would not be present to do a “final” inspection. However, when I returned I couldn’t believe my eyes. My home was in PERFECT condition. Not a single thing was out of place. Sal put our entire living room back together leaving it as it was before he came. Sal had even cleaned the dust from our furniture that had been generated by the sanding of drywall compound! And this doesn’t even begin to speak of the quality work he performed. Our living room has never looked this good. Sal even did a few little extras, like filling some “nail pops”; to make sure his job was perfect. You must pay Sal a million bucks, and if not… you should! In all the work that has been done on our house by contractors claiming to be professionals, we have never received service such as this. In this day and age, every company seems to be an “us too” riding the customer service bandwagon, but few really deliver. Well Concraft delivered and I would like to say “Thank You” for the great job. I truly look forward to the next time I call Concraft, and in the mean time…I’ll let my friends and relatives know about the wonderful experience I’ve had." |
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Sally F Livonia, MI Nov 4th, 2019 |
Sal Bonello was extremely polite and considerate. Strong work ethic and helpfulness. Very satisfied with the experience. |
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Judy R Royal Oak, MI Oct 30th, 2019 |
"I will never hesitate to refer Concraft Inc. knowing that Concraft employees are caring, understanding, ethical, knowledgeable, and get the job done. My client called me and could not commend your crew enough for the fantastic work and the caring and understanding that went into it. She could not stop telling me how happy she was that I had referred Concraft to her. She wanted me to understand what a phenomenal job everyone was doing. Barry Muller, Secure adjuster, called to give me an update on the loss and also commended Concraft and wanted me to know that the crew was extremely kind to our client who has been through many adversities in the last couple years. When a person feels, “how can something else go wrong” and it does, its wonderful to know that your crew made her say. “I can finally see some sun and a rainbow.” |
