Client Satisfaction Survey

Wonderful place. Very professional

Very fast professional service. I highly recommend for mitigation and repair.

Outstanding communication, planning, and execution. My project was handled with care. Thanks Concraft!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Everyone was professional, friendly, caring, always on time and fantastic communication. Had an excellent experience with Concraft.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: All of your employees (management and workers) were polite, informative and good workers.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I have been extremely happy with the services and customer care you and your company has provided. Melissa in the office has been nothing short of efficient and easy to chat with.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Very professional and knowledgable staff

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: From the beginning I had no idea what to expect, my insurance company chose this company for me. So glad they did! Customer service was not simply good; it was extraordinary in every sense, from the front desk to the back door. They promised an excellent job and after its completion this company exceeded all my expectations. Important to me they were prompt, cheerful, professional and hard-working team. I would like to give Special Thanks to the people who worked with me in my home from the CONCRAFT Team and Staff.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tyler Hachey made us feel that we were in very capable hands - he was clear as to what would happen and when. We love your company! Everyone is professional and everything stays clean!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Overall communication and service provided was very good!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Everyone we dealt with throughout the process was excellent

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Was our staff on time for scheduled appointment?
• Do you feel we sufficiently communicated with you?
• How likely are you to recommend us to your friends and family

Comment: The contents packing division of Concraft did a phenomenal job. They were tasked with the large undertaking of packing up both levels of our home so we could get all new flooring due to water damage. The crew of Madison, Melissa, Ryan, Brit, Mitch, and Gage worked tirelessly and moved everything out of the way so the damaged floor can be removed and new floor put in. They were careful and respectful with our belongings and asked questions to make sure we had what we needed!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I have confidence in Concraft and appreciate their honesty and integrity. Having gone through this remediation experience, I had peace of mind knowing Concraft had my best interest, first and foremost.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The employees were all amazing to work with. They were patient and thorough and answered our questions. Excellent customer service.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Everyone was so helpful and knowledgeable.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Very good service

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: They all were amazing - Shaun has been a miracle!

The Concraft Team of Tai (Project Manager), (Carpenters) and (Project Coordinator) did an excellent job mitigating and repairing the water damage from my refrigerator water line leak.Communication was good as they executed the various steps in the process.I would recommend Concraft to others needing similar services.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Toni was especially kind, knowledgeable and helpful. We feel that the overall experience was positive and given the circumstances, we were treated fairly. Thank you for all your help and patience with us. It was a pleasure!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Melissa Hunley went out of her way to help during my flood/mitigatin process. Truly thankful for her time and help.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: We communicated with Sumer through most of this process. She is THE BEST and we can't say enough positive words about her. Luay is responsive, professional and extremely patient. We are very satisfied.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tyler was great to work with and get to know. However all of my interactions with your employees were positive. You have a good crew.
There were a couple of times I had to wait 15 minutes to meet at the job site.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Everyone was friendly, careful with my stuff and did a terrific job. Thanks so much for your professionalism!