Client Satisfaction Survey

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Thanks for ALL your help Team Concraft! You guys have been WONDERFUL. Your knowledge, work ethics, and passion for the customers is most impressive. THANK YOU!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Zack Seelig and his crew were so hard working, yet so friendly. They listened to us, took our concerns seriously and worked so hard to get everything done in one day. Zack knew exactly what he was doing. So refreshing!

Concraft did the mold remediation followed by the repairs that were then required (drywall, tile, flooring , the works!). During the mold remediation I was constantly updated as to what was being done and despite the need for plastic barriers throughout, they did everything possible to make life as acceptable as could be. They were there everyday, punctual and worked until it was completed.
The repairs were the best work I’ve ever experienced. The drywall was perfection and the carpentry above and beyond. Again, they showed up everyday and did so until work was completed and to my satisfaction.
On both sides of this project, everyone was professional, took time to answer all my questions and most of all kind and considerate. I would never hesitate to recommend them and they would be my first call if I ever needed work such as this again!

Let me start with my cleaning crew lead by Toni crew leader She in my opinion went Above and beyond what I expected. My painters Sal, Jim and Holly did a fantastic job. I can't say enough good things about my PM, Tai what a down to earth lady. Always making sure that I was happy. I would like to Thank Landon for sending all the right people my way. This has been my family house for 57 yrs. And Concraft came in and made it HOME SWEET HOME again. Thank you all. 😊

While I was out of town Concraft came into my condo and assessed water damage that happened in my unit due to a water leak and then they did the needed repairs. Summer managed the first part of the repair and she was very kind and kept me well informed as to what was going on. The second part of the repair was managed by Tai who as well as very kind and did a great job of keeping me well informed as to what was happening. I returned back home after the repair had been completed and I found that the carpenter Anthony and Sal are master carpenter who did a great job repairing all that was damaged by the water leak. I was also very impressed with how much care Concraft took in boxing up my belonging to get them out of the way so that the repair could be done. Not only was everything securely packed to prevent damage it was all well marked to help me while unpacking. Thank you Concraft for the excellent repair and taking such good care of my condo and belongings while I was away. Also a special thank you to Summer, Tai, Anthony and Sal.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The work you did was great and timely. You would not fix outside windows but you found another builder to do it and it only took 2 hours.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Your people were all professional and we had a very good experience.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tai was wonderful! Loved her!!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tai Martin is exceptional! All the staff was professional and thorough.

• Was our staff polite, courteous and helpful?
• Was our staff on time for scheduled appointment?
• Do you feel we sufficiently communicated with you?
• How likely are you to recommend us to your friends and family

Comment: I appreciate the fact that I was informed of the progress with the insurance company. Also they provided the service with the same courtesy whether the job was large or small.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Josh was excellent throughout the process. Very polite and gave frequent updates.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tai has been very helpful, sweet and responsible. All the employees have been excellent.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Daimien Lipe & Matt Scoobic ( Project Managers ) and Mike Anderson were all very professional, Prompt, Courteous and Polite. Thank you for a wonderful experience :)

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

Tyler, Matt, and all the other people that came and repaired my home were all very professional and efficient. It was a pleasure working with Concraft i’ll recommend them to all my friends and family. (Top notch company)

Quality work in a more than timely manner and I was kept up to date on what was being done and what the progress was.
Professionalism plus!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Everything done by Concraft was very good. All the people that worked on my project were very pleasant and respectful of our home. I especially want to thank Tyler for all his help. He made the job go very smooth.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: All were kind and accommodating. From the project, accounting and contractors. Thank you.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I was working with another contractor for about 2 months before Concraft took over the job for our property manager. I was hyper aware because of the poor experience with the previous contractor. I'm very glad Concraft is on the job for me. It's been a fabulous experience and Mark and Tim were very professional.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Just a short follow up note about restoring our home we have lived in for 50 years. Thank you so much for the quality work. In the scheme of things it can never be fast enough when it comes to your personal property, but we know many people who will be waiting until September or October before their damage is addressed. We feel lucky we got ours done this soon. We were able to thank Catherine and Caitlin in person this morning when we signed the completion form and dropped off the check. Thank you Bob for your speedy assessment of the damage. Thank you Josh for your coordination of the work and workers and getting the work scheduled so promptly. Thank you to Gabby Crew for the excellent job repairing the damage and restoring the roof and gutters. Also, another thank you to Harvey and Abbey for their high quality work. Thank you ... Thank you!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Did their job and that is special nowadays!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: All employees were friendly and knowledgeable. Keep up the good work!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Both Tai Martin and Toni Nazar provided outstanding and timely service. Also, they both worked very hard, didn't just supervise.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Very professional and polite.