Client Satisfaction Survey

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Catherine always kept me updated. The guys were great during the clean up. All great!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Jim was awesome. Very detail oriented.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The painters were great!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Harvey is awesome! Does great work and is super kind and nice. Abby, Josh and Melo were very kind and great too. Really appreciate Josh Burrough as well. He was great to work with. We had a tough situation with our floor install but never once did we think Josh was not putting us first. We knew he wouldn't leave us in a bad situation. Also, Robert and Leo the painters were phenomenal!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Thank you for the great job Concraft has done so far on our condo in Windemere Farms. I would especially like to thank Toni and her crew (Madison, Crystal, Lauren and a few that I didn't get their names) for the great job cleaning out the condo. They were so patient and answered all my questions. Very professional and courteous. They made this experience as smooth as possible and for that I'm extremely grateful.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Receptionist, Caitlin, was very helpful. Carpenters on the initial job could have done better work. Many joints with gaps, it took for additional trips but they were fixed.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Catherine was quick to answer my inquiry and kept me up to day. Crew came out and took down our carport that flipped onto my neighbors house. They were friendly and fast. Cleaned it all up. Great price! Would highly recommend.

Catherine was quick to answer my inquiry and kept me up to date.
Crew came out and took down our carport that flipped onto side neighbors house. They were friendly and fast. Cleaned it all up. Great price! Would highly recommend!!

Work quality was excellent and they cleaned up the site afterwards.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Matt was at my home today. I knew someone had to come back out and requested him again because he did SUCH A GREAT JOB today! I appreciated his kindness and great work.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: My brother put me in contact with your company ASAP when my basement flooded, I got in touch with Rodney, he's a "Go To" guy. Your company is great!

My house had weather damage on the roof. The insurance company had us contact Concraft. They were out that day to put tarp on the roof as emergency measures. The people in the office explained everything to me about what was going to happen and pricing, they were very helpful and answered all my questions in a very confusing time. At the same time our sump pump failed so our unfinished basement flooded, they were very honest about how much it would cost and what we really needed to do and how we could save money. Very friendly and nice and professional And patient.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Excellent responsiveness from all of your staff. Quick and efficient remediation and rebuild. Very satisfied with the project start to finish.

Concraft responded to our water leak immediately and had the damaged flooring removed and the drying equipment set up within just a few hours. Thank you to the entire Concraft staff for your expertise and stellar customer service!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Zack did a great job restoring my home. They should write down the paint color selections though. Painter forgot and hall was painted the wrong color.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Materials needed to complete the project should be ordered earlier in the project to prevent delays.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: It would be hard to single any one employee. I was impressed with everyone that came to our home and there were many! Everyone was courteous, respectful, timely. A very good experience for us and very appreciated. Thank you for making a stressful situation very tolerable because at our age, we do not answer the phone if it's a number we don't recognize. But I'd be happy to recommend your company to everyone I know.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The entire Concraft team has been AMAZING! This is the second time we've used this company and the professionalism and workmanship is OUTSTANDING! I think your company should be advertised more, you all are really a pleasure to work with.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: All employees were polite, on time and easy to ask questions. I was extremely happy with any Concraft employee that I had contact with!

Keep up the fantastic work! Great people! Great work!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: All your employees were helpful. Tyler made sure everything was done correctly. He put curtain rods and curtains. He made sure my garage ceiling was fixed correctly. The staff was courteous, polite and helpful.