Client Satisfaction Survey

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Caitlin was the best customer service experience! Promote her or give her a monetary reward!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Thanks to everyone who go my house back in order!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Everyone has been very informative and cordial.

• Was our staff polite, courteous and helpful?
• Was our staff on time for scheduled appointment?
• Do you feel we sufficiently communicated with you?
• How likely are you to recommend us to your friends and family

Comment: Concraft fixed my toilet overflowing issue and the house doesn't stink anymore. Thank you so much guys

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: All of them were very nice.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tai was TOTALLY AMAZING!! She went above and beyond to help me with our brick repair. Give her a raise! =)

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: 10+ stars! Mark Dubey is an exceptional professional, he shows attention to details, good listener, and does excellent follow up. A TRUE professional!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Nick was good on availability for discussion. Seemed like mitigation strategy was efficient and cost-effective. Seemed pricey to me put the insurance company did complain so I guess the price must be in line with industry standard.

Loved having Concraft at our home. They did so much and helped us out after our flood. They handled the water mitigation, made sure it was dry, replaced the carpet, and did very nice work with the rest of the basement. We need to thank Tai, Tim, and Andrew, for their hard work and dedication to getting our basement back in order. Thanks again Concraft!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Josh Burrough went out of his way to find flooring that matched the color I had. Much appreciated. Everyone who worked here was very nice, considerate, and did a great job. Harvey and Abbey also did great work, as well as the flooring team. The only thing we have that we are bothered by is that the flooring creaks and cracks when we walk on it and a couple of areas feel like there's a little bulge. Overall, we are VERY satisfied with the outcome. All the workers were very skilled, kind, polite and patient. Thank you to all of your staff for their skills and friendliness. The crew that did the initial water mitigation were SO nice and did a GREAT job!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tai Marine: She kept us up to date with what was happening and VERY willing to help us in any way. She was the only one.

Great company and staff. We used their services for a major water leak. They showed up immediately and handled the water mitigation professionally. Then moved on to the repair and did an awesome job as well. From managing the project to doing the drywall, painting and carpet work to providing updates and communication with the main office. Tai, Sal, Tim, Jimmy, Andrew and Josh were very pleasant to work with and super professional and courteous. I would use their services again without a doubt.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I can't say enough good things about the crew that came out this morning. Zack, Mark and Braedon were all wonderful and the nicest, most considerate workers I've ever had in my home.

All of the people at Concraft went above and beyond! Their work is outstanding!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Concraft staff was outstanding. Tai was very professional and made frequent appearances to ensure the project was running smooth. All the workers were timely, professional and efficient. Awesome job well done! My basement looks AMAZING!!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Harvey and Abbey are invaluable assets to your company. Dominic and Nicholas were a joy to work with.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: My kitchen project has been completed as of this week. We are completely pleased with the work done by Concraft. Although it was not Mark's project, he supervised the day to day work on a regular basis. He stayed in communication with me weekly and provided updates. Mark has a great attitude and always demonstrated professionalism and so did the Concraft staff. Mark is an asset to the Concraft company! We will share our comments with USAA as well. Great job.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Josh, our project manager, was so helpful in making us feel that the job was in good hands and if we had any problems he took care of it. Concraft was wonderful from A to Z. Thank you.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: All employees were courteous and hard working. I appreciated the flexibility to accommodate the days that I couldn't be home.