Client Satisfaction Survey

I had a pipe burst in my basement causing extensive water damages to interior walls, bathroom and flooring I was very satisfied with the remediation and reconstruction work performed by Concraft. Their workers were timely in completing the job and the quality of workmanship was outstanding. The project team assigned to my job was very professional; answered my questions and quickly addressed any concerns regarding project work performance and completion.

Great company to work with and they do excellent work

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: They were very nice and helpful.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tai and Tim were great to work with.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Abby (the painter), Mo (flooring guy) and the demo team were very good at their job. You could better communicate with the customer any time changes and when / who. Maybe do some better research on products.

**5 stars: Outstanding Professionalism and Expertise**
Working with Aneil at Concraft has been a consistently professional and positive experience. Aneil's contributions to our KS Management HOA and Condo Association Magazine demonstrate his expertise in restoration. Aneil is kind, friendly, and goes above and beyond in our interactions, embodying the exceptional quality Concraft is known for. His dedication and excellence really bring an ‘A game’ to the table, making Concraft a valued partner. We deeply appreciate Concraft and Aneil for their outstanding contributions and service!

Highly recommended… this crew does a phenomenal job with the flooding from your basement. Very professional.

From start to finish,Concraft has been very helpful when my basement bathroom & laundry room flooded. My project manager was Tia Martin,the absolute best in the business,along with her team Tim(great,great person),Morgan(great communicator),Andrew & Anthony(so very helpful),I was lucky throughout my whole project,with great communication,friendly,knowledgeable,& just plain down to earth great bunch of people. I felt I & my project were in good hands,any concerns were promptly addressed,and all questions answered. I'd like to give a special shot out to Tia,she is the one of the nicest,most sincere people I have ever met,always a smile,always a helping hand,going above & beyond to make sure I was always kept in the loop,explaining everything to me in detail,never impatient with alot of my concerns,I hope she knows how much I appreciated all her help,concern,& beautiful spirit. Concraft,you are lucky to have Tia & her team,because I for one think they are the BEST,if ever your company needs a 5 🌟 star reference,with top notch workers,let me know,& to Tia & her team,You're the BEST👏

Am very satisfied with the final restoration. Communication with Concraft and their contractors was good

Concraft is great but Kevin kiebba is an excellent listener and everything was graet

Concraft is a great company to work with. Aneil, the Vice President, is always available for any need or question that comes up when dealing with a loss. When you have a loss happen and need to make recommendations to a condo community, you need a company that you can trust. You can trust Aneil and Concraft!

Concraft completely demoed and rebuilt or fire destroyed condo to a quality about all expectations and to our total satisfaction. The entire staff, skilled craftsman, and all behind the scenes employees brought this project to a safe, comfortable, eye pleasing restoration of our HOME. Sincerely, Craig & Joanie Morgan

Concraft was in charge in restoring my condo after water damage at my condo. They were the very best contractors I have worked with in a very long time. I am very pleased to have worked the whole crew: Morgan was always pleasant to help set appointments. Tai was so kind and explained everything. She was so detailed in making sure the job site was protected as well as seeing it thru to the end. Her and her crew, Tim, Andrew, Anthony, Jim, Steve & Abby.. all did a wonderful job. I’m surely going to have them do any of my next projects.

Concraft did a repair for me after a water leakage from my upstairs neighbor, which includes dry wall repair, skimming old texture walls of a small bedroom to smooth, and painting. I had water mitigation and repair work done by Concraft multiple times over the last 5 years, and this was by far the best team/ experience I have ever had. Tai was the project manager, she was attentive and super easy to communicate with. Her team, Sal, Jim and Steve, did an awesome job on my walls, they went above and beyond, there is no details were missing. Not only everything is repaired, it is now much better than before, and that only took them three days. I highly recommend Tai, Sal, Jim, and Steve, they were very easy to work with and delivered high quality work.

Working with Aneil at Concraft has been a consistently professional and positive experience. Aneil's contributions to our KS Management HOA and Condo Association Magazine demonstrate his expertise in restoration. Aneil is kind, friendly, and goes above and beyond in our interactions, embodying the exceptional quality Concraft is known for. His dedication and excellence really bring an ‘A game’ to the table, making Concraft a valued partner. We deeply appreciate Concraft and Aneil for their outstanding contributions and service!

Concraft did a good job would recommend to others.Kevin Luay and Sumner answered questions as they come up promptly. Good job guys.

• Was our staff polite, courteous and helpful?
• Was our staff on time for scheduled appointment?
• Do you feel we sufficiently communicated with you?
• How likely are you to recommend us to your friends and family

Comment:

Shout out to Tai, Morgan, Tim, Sal B. and Jim for their skill and professionalism in repairing my condo after a leak. The team that dried out things was excellent too. Luay S and his team also did great work on a previous project.

Great restoration folks. Helped me out big in my time of need. Thank you. Highly recommend.

After massive flooding in our area, our community had basements with both water and sewage. Concraft was contacted. From the initial consult with Damien to Mike And his crew of 4, they ROCKED my job! They were efficient, friendly, answered all my questions, worked exceptionally well together and did a fantastic job. I couldn't be happier knowing my basement is now clean and sanitized! HIGHLY recommend!

Had water in my basement after the recent storms. The employees were very professional did a great job. Explained what they were doing thru the whole drying and sanitizing process. Highly recommend them!

• Was our staff polite, courteous and helpful?
• Was our staff on time for scheduled appointment?
• Do you feel we sufficiently communicated with you?
• How likely are you to recommend us to your friends and family

Comment: After the storms blew through our area of Michigan on August 23rd, our townhouse community had multiple basements flooded with water & sewage. Management contacted Concraft on our behalf. From Damiens initial consult to Mike Martins crew (2 additional men and 2 women), they ALL ROCKED my job! They were friendly, knowledgeable, answered ALL my questions, worked exceptionally well together and got the job done! I HIGHLY recommend this company!

Highly recommended… this crew does a phenomenal job with the flooding from your basement. Very professional.

The Water Line to my fridge cracked and was leaking into the basement. Kevin was wonderful, he talked me though turning the water off in the middle of the night. The next morning Dominic came out and set up equipment. Super Grateful for the wonderful team at Concraft

My building experienced a flood recently and Concraft saved the day. Suzette Novak was immediately available for us to call and had a crew out to work on our situation immediately. Suzette was very professional during the whole process and followed up with us to make sure we were satisfied with the work completed. I would highly recommend Concraft for any restoration projects.