Client Satisfaction Survey

They exceeded every expectation I had. From day one, their team was incredibly prompt with communication. I never had to chase them for updates. They kept me in the loop every step of the way, which gave me total peace of mind during a stressful situation.

What really stood out was their commitment to client service. They truly went above and beyond to make sure everything was handled with care and urgency. You don’t often find companies that are this responsive, professional, and genuinely invested in doing right by their clients.

To top it all off, their crew worked amazingly fast without compromising quality. They were efficient, respectful of my time, and delivered results faster than I expected.

I would 100% recommend Concraft to anyone looking for reliable, high-quality restoration or construction work. Thank you for making the process so smooth and stress-free!

During the coldest week of the year (January 2025) a pipe burst in my condo building- Concraft was there almost immediately to remedy and start to rebuild after this catastrophic event. My project manager, Mark, has been an absolute Godsend throughout the past 6 months !! He kept in touch constantly, assuring all repairs would be done to my satisfaction- anytime I needed him to come over and check on anything he was there. I can’t say enough wonderful things about him and his company. Compassion and professionalism are so appreciated when disasters happen in one’s home, and because the association of my condo didn’t reach out, check on me or even seem to care, Mark was my sanity and lifeline!!
Thank you soooo very much!

• Was our staff polite, courteous and helpful?
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• How likely are you to recommend us to your friends and family

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• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

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• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

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• Was our staff polite, courteous and helpful?
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• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Mike was courteous and patient. We discussed our concerns and he addressed each. The project did drag on longer than we would have liked, mostly due to difficulties with scheduling certain trades.

• Was our staff polite, courteous and helpful?
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• How likely are you to recommend us to your friends and family

Comment: Staff were very kind and helpful. Job took a little longer than anticipated. Cleaning etc. was excellent

• Was our staff polite, courteous and helpful?
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Comment:

Excellent company...High recommend. People are kind, efficient...Project manager and crew were more than professional. I needed my garage and brick damage done by a specific date...Manager pitched in and restoration complete. Highly recommend...Worked with Kendra, Tai, Anythony, and a little with Cameron. I would recommend and use ConCraft in the future without reservation!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

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• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

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• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Very friendly staff and very knowledgable!

• Was our staff polite, courteous and helpful?
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Comment: Your entire staff were very courteous, professional and knowledgable! It was a pleasure working with them!! Thank you for all of the great work that you did on my basement!!

• Was our staff polite, courteous and helpful?
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Comment: The employees were kind and considerate

I recently used Concraft for water damage repairs. The entire team (Mark and Robert) were incredibly kind, professional, and respectful of my space. They took the time to explain every step of the process. They worked efficiently and cleaned up very well after the project was done. I truly appreciated their care and attention to detail. Customer service (Angel) was super sweet and answered all my questions and has done a great job of scheduling appointment times. Highly recommend Concraft!

Working with Shaun Schneider & Concraft has eased my mind tremendously with the process for getting my home back together after our fire! My experience thus far has been nothing but positive! I would definitely recommend reaching out to them if you find yourself in this same position!

After our house took a lightening strike our insurance company recommended Concraft as a contractor for the repairs. From the initial contact to the conclusion, they were fantastic to work with. They were very professional, friendly, easy to work with and finished in a timely manner. I would definitely recommend them, and consider hiring them for any future projects.

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Comment: We had your company come out to dry out and sanitize our basement. Your team did an exceptional job. Not only did they get down to business but they were respectful to us and our home.

• Was our staff polite, courteous and helpful?
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Comment: In recent serious thunderstorms, a tree branch fell onto my roof creating a hole where water was entering my home. Shaun responded very quickly and sent Anthony who removed the branch & covered the hole temporarily to keep water out. Excellent service from both representatives.

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Comment: Just wanted to thank all the people involved with getting our house back to its original way it was before. I'd like to thank the crew that came to dry out the downstairs and the crew that helped get it back in shape. In short, the experience wasn't something we wanted to happen, but it did and we're grateful for choosing your company to help us through it.

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Comment: Everyone was very helpful

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Comment: Provided good recommendation!

Dakota Orsini should be recognized as a very capable employee to deal with all situations on a daily basis. We feel he will do his best and understands our side of all problems and conveys such to luay. Dakota is a keeper!

The staff at Concraft did an excellent job from start to finish. They were very knowledgeable, friendly, caring, always on time, and communicated well. Excellent customer service. Special thank you to Tyler, Kendra, Luay, Steve, Matt, Jimmy, Gabe, Weston and the office staff. I recommend this company

I am so impressed with the professionalism that every person has shown. I have a water loss and from the mitigation team to now the demo team these guys have been great. WIL, Tanner, Jimmy, Chris, Alan, Damari, Mark ( i hope I didnt miss anyone). have all been great. They have been on time, very careful in every part of this. I don't know if they are doing the reconstruction buy I hope they do. I have a great deal of faith in what they have done so far and can only imagine that the rest would be great. BTW, i was a property claim and specialist for over 20 years so i do know how this is supposed to go. Good guys here on my job