Client Satisfaction Survey

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Anthony did exceptional work. Holly did an excellent job painting walls and trim.
Even though Concraft "sufficiently" communicated with us, at times, communication was sporadic and could have been better.

Totally responsive responsible, caring, and attention to detail is extraordinary. Workmanship second to none. On time every time. Call ahead and always there to respond to questions. Would never use anyone else.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Employees were patient, neat and took their job seriously!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Nick Crimando, in particular, has helped orchestrate and walk us through 3 different home emergencies with professionalism, courtesy and efficiency. He is one of your company's best champions!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The young man leading the crew was very courteous and communicated nicely at the end of each day on what was done and plans for the next day.

Everyone did excellent jobs and were very nice. They made an unpleasant experience almost bearable!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: All staff members that I had spoken with were courteous, respectful and accomodating at various levels of the company. Keep the business model that you currently employ, it works well.

Concraft was so wonderful to work with. Their staff was professional and so patient while it took well over a year to receive a resolution from the insurance company. Thank you so much for your patience!

I was very pleased with the efficient team that worked tirelessly to bring beautiful results to my condo. Tai, Anthony and Sal restored the rooms and were neat and meticulous in their services. Thank you Concraft for all the excellent services that you provided to me!!!

The Concraft team did a fantastic job of water remediation and repairs after our basement flooded. The remediation team was very knowledgeable and extremely thorough and made sure our basement was properly dried. The Repair team did excellent work and stayed on schedule. The Contents team did fine work putting things back together. I would definitely recommend this organization.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: They met my expectations in mitigation

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

Josh Burrough took over as the project manager after seven(7) months of being ignored and given the runaround. He assured my family that we would have indoor bathing capabilities by the end of October. Like a true professional, he more than kept his word.

Catherine regularly notified us of work that was scheduled, dates and times.

The crew of Harvey, Abbey, and Annalisa were professional, polite, and just a joy to have working on our property. My wife and kids felt comfortable having them in our home.

We do not want to forget about Jim, and the tile crew. They all did tremendous jobs. But as corny as it may sound, Josh B. Harvey, Abbey and Annalisa felt like part of our official family.

Truly Blessed,

The Concraft Inc. did a great job for me.
Sal your high quality work and excellent service gave me the result I expected. He also very nice man and working hard.
Definitely,I will recommend others as well.

We had a kitchen fire last year and ConCraft was the contractor assigned by our insurance company to restore the damage. I cannot say enough positive things about how the restoration job was performed. The ConCraft project manager and his crew were efficient and professional throughout the entire process. Every step of the restoration process was explained in specific detail. The quality of ConCraft's work was exceptional! Mark Dubey is a great Project Manager. He is a great communicator, he kept us informed of every aspect of the restoration job. And he's an exceptional listener and does everything to try and minimize the inconvenience of the restoration disruption. I would recommend and use ConCraft in the future without any reservations! Very satisfied with the work completed and with the ConCraft team.

I recently worked with Concraft to repair storm damage in our home, and overall, it was a very positive experience. Sumer was incredibly responsive and always available whenever I had questions, making the entire process much smoother and easier to manage. She was not only professional but also very friendly, which made working with her a pleasure.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Every phase of the repair was completed with care. They made it as easy on me as they could - considering my age. I know no other company that provides the service and care as yours.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: They were pleasant and efficient.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: They were very helpful

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tai Martin, Project Manager, worked very hard to get me what I needed and wanted. All contractors were very courteous and respectful. They took great pride in their work. Anthony was great.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tai was very helpful. She listened and came up with solutions. Excellent communication as well.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: All the employees made this situation a wonderful experience. I'd like to express my sincere gratitude for the exceptional work performed by your team in addressing the water damage at my home from start to finish. Concraft demonstrates an extraordinary level of professionalism and expertise. Josh Burrough was amazing from the first time we met with him. He's truly a remarkable person. His extensive knowledge in various subjects on our repairs makes him a go-to resource when seeking insight or guidance. Not only that, but his kindness and genuine nature stands out. He always took the time to listen, making us feel valued and respected. His whole team (Catherine, Christie, Harvey, Abbey, and the flooring crew) were outstanding in every aspect of their work. Their knowledge and skills were evident, and they went above and beyond in every task they undertook. Punctuality was impeccable, communications were prompt and clear. Their responsiveness was truly reassuring during such a stressful time. I was particularly impressed with the initial response time when the issue first arose. Their swift action in removing the water, tearing out damaged material, replacing areas of flooring that was damaged and managing the cleanup was effective and thorough. Their ability to handle the situation so adeptly gave me peace of mind and I am extremely happy with the results. Additionally, I'd like to extend my gratitude to Aneil Kersey for his invaluable assistance in getting the process started. I would not have known what to do without his help and knowledge. His support and guidance were crucial in ensuring everything went smoothly. Thank you again to Concraft and their whole team for exemplary service. I'm very, very satisfied with the outcome and fell fortunate to have chosen Concraft for this important work.