Client Satisfaction Survey

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Just a note to thank all the young men who so thoroughly cleaned, sorted and logged all articles in the mess caused by the backed up sewage in our basement. The condition was deplorable. They tolerated the constant inquisitiveness of the tenants.

Under the direction of Project Manager Mark Dubey Concraft Restoration did an outstanding job fixing the bedroom ceiling and the entire room after Mom noticed a crack in the ceiling that started leaking from roof damage. Tom and Sal S did a superior job replacing the ceiling yesterday and Steve came today to finish up with a bright-colored paint and all of the trimmings and special touches. Thank you! Thank you! Thank you for a Stellar job!!! I highly recommend Concraft Restoration 🌟🌟🌟🌟🌟

Loved working with Concraft on 2 occasions. Very responsive and professional. High quality work. Always punctual. Would highly recommend. You can’t go wrong with Concraft!

• Was our staff polite, courteous and helpful?
• Was our staff on time for scheduled appointment?
• Do you feel we sufficiently communicated with you?
• How likely are you to recommend us to your friends and family

Comment: The dreadful, unexpected ordeal turned in to a comfortable experience after Concraft took over. They gave step-by-step explanations of what was to be done during the restoration process. All the workers were very professional in doing their work. Nick, project manager, was most helpful with walking me through the process of what was to be done, making sure I was satisfied and answering any questions and concerns I had. Great person!

Nick, the project manager was helpful with walking me through the process of what was to be done, making sure that I was satisfied and answering any questions & concerns I had, great person! The Dreadful, unexpected ordeal turned into a comfortable experience after Concraft took over. They gave step by step explanations of what was to be done in the restoration process. All workers were professional in doing their work

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

The crew from Concraft handled our basement restoration in a timely professional manner. Nick, Tyler and crew made sure that we were completely satisfied with all work performed. They appeared on time for work and appointments, protected our flooring and entry, and cleaned up very thoroughly. Nick’s number one concern was our happiness with finished job. Great job, great people!

I enjoyed communicating friendly conversations with the workers. I really enjoyed meeting them. Stay friendly and continue to do good work.

Your technicians called ahead to let me know arrival times. Dominic, Rob, and Matt were polite and courteous, respected my home and made me feel everything will be OK. One of the techs helped me bring in groceries, that was above and beyond!

Mark, Bob, Tim, Tom, Al were just all PATIENT, POSITIVE, & RELIABLE!
-They are wore masks:)
-They didn't question no Mondays/Granddaughter
-PERFECT!

Tyler was very courteous, he provided me enough time to prepare for arrival times. It was greatly appreciated due to having 2 very large dogs to contain. Thank you very much! Great Employees!

Luay was GREAT...Everything is Beautiful. I couldn't have asked for a better company! I will recommend your company to everybody

Very Helpful with what they were doing and were superb explaining everything. Melissa, Joe, and Jason are the best!

All GOOD!! Flexible!! Easy to work with!

Mike Gross was wonderful to work with. Everything and everyone was always right on time!

They were all hard working and professional

Your Entire Staff from the office, to the work crew, to the project manager, to the estimator, WERE GREAT!

Mark was especially friendly & Kind. I am very pleased.

Lauy and Jason did a great job. Tracy and your phone staff did more then I expected to handle any problems.

Mark and Nick were great! Kept me in the loop at all times. All of your employees were professional and on top of everything. I would recommend Concraft all day long!

All of your employees were very professional and the quality of work was excellent. Mark was very good at communication, notifying me on the last day that the crew was going to be a bit later than planned, which was appreciated. Overall, I was extremely pleased with the work, professionalism of the crew, promptness and clean up of the work.

All staff were very polite and helpful through this process.

Jason, Melissa, and Caitlin made my experience great! They kept promises, addressed all of my concerns, took all my calls or returned call same day. Felt our home was important to the company.

I want to express how wonderful and caring your staff is. Carli and Nikki are an asset to your company!

Always courteous, let me know when they were coming, great service.