Client Satisfaction Survey

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Jeff, the carpet installer was very good at what he does and gave good explanations to questions I asked.

All of them paid attention to my dog and that makes a dog mama happy :)

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Many many thanks to everyone for all of the work on the projects at Maple Place Villas. Everyone always goes above and beyond!

Steve the project manager was GREAT. Everyone that did the work couldn't have been nicer and they did a very good job!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: All contacts were positive and great. However the time to complete the job was excessive. Staff gets a 10. Great company staff and workers. The delay in finishing was the problem.

Luay was very helpful and accommodating. The secretary was very polite and the workers were careful to cover the pews and protect our church.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Assisted with getting shingles down from a high cabinet.

Mike Gross took the time to explain the process & make sure we were satisfied.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Still not completely done after 2 1/2 months and we are still waiting to move back into our home.

Luay was special, he did everything he was supposed to, great job. My place was completed as it was before, many thanks.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Luay was very helpful and accommodating. The secretary was very polite and the workers was careful to cover the pews and, protect our church.

Sal worked a Saturday to expedite the painting on my condo. Good Job!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tim was the best! Really, all staff were awesome. Thank you.

They were all great / nice and good at what they do!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: They removed something in the house that I didn't want anymore. I think 6 months was a long time to have work completed.

Ken and Carly were very good and did a great job cleaning up the mess.

Mark Dubey was helpful; all the team members were conscientious and did their job well!

The young team leader (Josh) was particularly polite. Communicated each day what would be done. Appreciated his cleanup of the upstairs area each day. Good young man and worker. The clean up crew did a wonderful job in the upper level of our condo when work was completed.

Everyone was great! Gave me lots of help and information even though my condo association wasn't communicating.

During the mitigation Joe was so wonderful. He told us not to worry about anything Concraft would take care of it. He was right, everything was taken care of!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Cody & Carly were very courteous and helpful!

My dad, who is 97, was admitted to the hospital during this time unexpectedly, so I had to leave each day for a few days. ALL CONCRAFT workers were dependable, professional, and trustworthy. I left and just left them to their work and told them to lock up on the way out. They were AWESOME! Job well done!

Jason walked me through every step of the way. The staff was knowledgeable, polite, and succeeded in calming me down. They were polite and shared past experiences which was very comforting and friendly

I made one call and your staff was onsite in two hours.