Client Satisfaction Survey

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The tarp specialist, roofing staff and shed cleaning staff were all professional and efficient in performing the assigned tasks. It took more than 4 months to have my garage roof replaced. As a result, for 3 solid weeks it rained straight through the garage ceiling into the garage, soaking the drywall ceiling and causing more damage. I would still recommend Concraft to others but only after my drywall has been replaced without me having to file a new claim with my insurance company.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Very polite

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Provided temporary fencing and steps for our dog before we returned from vacation. Responded promptly when water got through tarp after rainstorm. There was a long wait for the subcontractors for some things which was frustrating at times but overall, very pleased.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tyler Hruska and his whole team were so prompt, helpful, polite and knowledgeable about the work that needed to be done. Continue the great service!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Jason helped us with a difficult decision regarding how much roof could be replaced. Excellent workmanship and pleasant people to work with.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: They all have been very nice and sincere!!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The people I dealt with were very nice, courteous and prompt. You can't improve on perfection!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: All were excellent! Jason, Tyler, Chris and their crews!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Good People1

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The mitigation team was thoughtful in leaving a container of disinfectant that he was using so I can clean items that came into contact with the standing water. The restoration team treated my home as if it was their own. Tom provided helpful tips from how to beautify, improve securing and increase my energy savings. Every day it was a joy to have Tom as a guest. Another employee I'd like to recognize is Damien for speaking with my home warranty company to provide the balance for me to hire a plumber to install a new sump pump and Jason for communicating with his on call plumber to perform installation at a lower rate. From mitigation to repair, Concraft treated my home as if it was theirs. The teams were thoughtful, kind, and transparent. In terms of communicating each stage of the process in getting me back to the state before the untimely event had occurred. Thank you Concraft!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Thank you to Jason Buback and Mark Dubay for working with me and the insurance company.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tom Kmiec and Luay Shino have been very patient, kind and caring towards myself and my family. They made sure we understand what is happening and always follow up with us right away with any of our concerns. The staff has been great.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: We went with Concraft because of previous experience and knew our facility. We were initially told only bathroom was not being used. First day, we were asked not to use classroom, and it ended up being storage area for equipment. We had many upset parents who are paying customers and then we finally asked workers to store equipment in another room so the children could return to classroom we were upfront about not moving children from classroom.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Staff was very nice. Talked to me and made me not stress or cry about my belongings. Assured me that everything would be alright and they were there to help. Company operated with efficiency, knowledgeable, courteous, kind and friendly staff.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Joe Gimpert handled our water mitigation and mold remediation services and was very good at communicating what was going on and when it would be done. Worked well with our insurance company.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tyler was very on top of his team to make sure they kept things running smoothly. Need to be better about keeping debris away from customers and their vehicles.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Joe was amazing. He was very well educated and really helped my family deal with the flood. The crew that showed up was as good as Joe promised. Honestly, one of the best experiences we have had with any company in the last few years.