Client Satisfaction Survey

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: It was great to know that the carpet that was ordered was made right since it was the wrong length. I can not say a negative comment about each person who came to fix our problem. Kudos to hiring a staff ( and working with the right contractors) who are pleased to help and make things right.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Thank you to your employees for all their hard work and attention to detail during this unfortunate occurrence.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Everyone involved in our basement repair was fantastic. We can no say enough great things about our experience with you company and your employees

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Damien Lipe, Project Manager, was very considerate of my renter. Being ill throughout the time of the renovation, he had to convey most of the progress and concerns to the renters designated person. He kept me, as a homeowner, well informed, always got my approval when decisions needed to be made. He and his team were very considerate of my home.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Congratulations Concraft management for the planning and completing the repairs to our house and especially for having your employee, Mr. Thomas Gauthier. He is truly an artisan of carpentry, plaster and paint.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: We were especially impressed by the courteousness of every single Concraft employee we dealt with.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Mike Gross was very informative. We always knew what was happening with our home and when it was going to happen. He was EASY to work with. Thanks Mike!!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

My mothers home was spray painted by vandals, days before Christmas. The damage the vandals caused was severe, & the paint was sprayed all over the garage door, siding, & exterior lighting. My mother contacted Concraft to see what could be done, & without missing a step one of the owners (I believe his name was Aneal) said it could be cleaned, & that someone would be out later that day to take care of it. What a releif that they were coming out that day since we had put a tarp up to cover up the profanity that was painted on the house. I had no idea that this sort of damage could be cleaned/repaired without painting or replacing siding (mainly, because the siding was light gray...almost white). I was prepared to take a day off work to try & remedy the situation in the freezing cold Decemeber weather, but was relieved to hear that Concraft was coming to take care of it. The service was exceptional to say the least...they treated my mother with prompt, professional, & friendly service. I could not believe how low the cost was, & was really touched by service the owner & this company provided to my mother. I wanted to see the cleanup for my self & was so amazed on how great everything looked. Concraft really knocked it out of the park on this one...I will be sure to spread the word to everyone I come in contact & share my story! Again, to Concraft & their employees...Thank You...Merry Christmas, & Happy Holidays.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Our painting was undesirable - we still have marks on the walls that heavy paint was put on - lots of brush strokes otherwise everything else is good. Joe was absolutely fantastic!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Quality of ALL the work was EXCEPTIONAL. However, communication and helpfulness from Angelo, project manager, was very poor. One example: Tile was to be started, employee notified Angelo of a problem with his daughter not going to school so he wasn't able to to the work - I waiting until 11:00 to check when work would start and Angelo did NOT inform me, I had to call him.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Damien kept us very well informed at all times

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Bob did a great job with all phases of the project!