Client Satisfaction Survey

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Communication about items to be removed ahead could be better. Told us at time of estimate that it was okay to leave clothes in garment bags in basement. But insisted they be removed day of cleaning. I was not prepared. Thank you.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: All of the people involved with this project were outstanding. This includes the two who took the wall paper off and who did the final clean up. Great Job People! If it is not broken don't fix it!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Mike Gross and the entire clean up crew were extremely nice and helpful.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Bob M was great!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The crew was great, efficient, even the bosses son, Dominic, was very nice and respectful. All of your staff is awesome. Thank you! I don't know what I would have done after the flood. I called you ASAP to get on the lest, you were my FIRST call, I am a return customer!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Joe Gimpert was very professional, always quick to answer phone calls and questions. Moved job along very smoothly. Sal moved the clean up crew with speed and smiles making this sewer disaster easier on our spirits. He's a gem!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Young man, David, very compassionate. Hachey, they were all very nice.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I was greatly impressed by the workmanship of Clarence and Cody. Everything was left in pristine condition. Mark was informative and served this capacity as project manager to the fullest.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Very patient and informative. Helpful with referrals for work you didn't do. Actual cost was lower than original quote. Show me integrity.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: When moving furniture out of the library, Sal Bonino notices one of the desks drawers bottom was detaching from the frame. Immediately, he took the time to glue it back. That's the extra mile you really appreciated from contractors.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I know it was a very busy time, but one suggestion would be to have a phone call if the crew is running behind schedule.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Better explanation of the entire process and the time involved to accomplish those objectives would be worked on.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I wanted to send this note thank you and your team for all of your hard work in resolving our water damages at the Harbor Oaks Condominiums. Concraft has exceeded our expectations, and really impressed me with the thoroughness of your follow up to all of our requests and questions. If there is every an opportunity that I can relate my experience to a potential customer of yours by providing a reference for you, please feel free to have them contact me.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Made me aware of some plumbing issues. You guys are great! Thank you!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I would like to take this opportunity to let you know how much we appreciate the superb service that Concraft provides to our condo communities. As a property manager, it is so important to hire the right contractor who will treat and service our clients with professionalism and knowledge of their needs. Often times contractors forget to communicate with us and our clients about a possible delay or change in plans; I cannot say that about Concraft. Your follow through and communication are superior. By referring Concraft to our community's, please know that it reflects positively on Realty Mart Management because of the outstanding service provided. Thank you for the work you do and now that we will contact you should the need arise.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: It was a good experience working with Damien Lipe and Matthew Skubick. They both did a detailed evaluation and completed the statement of requirements. I have referred Concraft to my neighbors in my sub. It was a challenge working with the insurance adjuster who was contracted to review the damage and it delayed the start of this process. It was no reflection on Concraft. We both worked together to get this job started!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Mike was always prompt on returning phone calls and was always in a happy mood.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Big THANKS to Concraft and taking care of our flooded basement yesterday! Thrilled to have such quick, efficient service and we all really appreciate it as we have a tiny newborn baby in the house, can't mess around with dirty water and possible mold. The employees worked hard. You have a loyal customer and excellent source of future referrals.