Client Satisfaction Survey

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Matt was lovely and always professional. Also, mitigation team arrived SUPER quickly after our flood. Everyone was so helpful and so courteous even when we were delinquent in returning calls promptly. Super, super customer service! Thank you!!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Project Manager Mike Gross was easy to work with and very accommodating. Excellent company!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Really all of the staff were wonderful, but Mike was especially helpful in all he did!!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Mike Gross did a wonderful job with the restoration and renovations of my home after a March 9 house fire. Extremely helpful and caring of my situation. He made a horrific time much easier to deal with. Very dependable. I so appreciate all he did for me. He made me feel very comfortable while working with him. Very professional yet easy going. Many many thanks to Mike for all you've done for me. I also want to mention Cookie who helped me move back into my home. I had over 100 boxes of various shapes and sizes to unpack and find places for. She was very fast and efficient and very nice to work with. A huge help to me. Many thanks to you Cookie. I am very happy and please with the outcome of my home. A job well done. Thank you Concraft!!!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: One man told me that my 60 year old freezer was a fire hazard, so I bought a new one and the old one was. Thanks

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Nicest employees!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: During our weeklong contact with the Concraft crew, everyone was very friendly and helpful. A very professional job!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Bob was great with the insurance company. They were not returning my calls and he kept with them until we were good to go with repairs. Additionally, Sal and Jim and crew were all very courteous! They always cleaned up and were very respectful. Hard workers!! Angelo did a great job making sure all final touches were taken care of. He went above and beyond what was needed.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Jason performed excellent!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Love the paint color! You guys do nice work :)

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Very efficient!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Matt and the first employees on site when the basement was first flooded were very friendly and helpful! They made a stressful experience much less upsetting. Overall was a very good experience. But, the response time on the construction redo was rather slow and there were some annoying delays in scheduling. Also, we felt that there was too much of an emphasis on a down payment for the redo and final payment on receipt. We felt this came across as though we were dead beats and we obviously are not.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Good bunch of people to deal with. They took care of all details and different contractors. I would not have known were to start.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: They all were very pleasant, willing to answer any questions.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: From Bob, who was the first guy on the scene, to Harvey, to Clarence, Terrance, Sal and of course Angelo - All provided outstanding and friendly service. All were polite, very considerate and good looking too! I would highly recommend Concraft to everyone I know and even those I don't. You guys rock!! Thank you so much!!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Sal, Jim and Mike were 3 special guys who did a great job - all very friendly also.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Came over quickly after flood. We appreciated that very much. Thank you! Our phone was not working when we found out when AT&T came out that our phone line in the basement was cut. I know it was not done on purpose but when carpet was ripped out the phone line was torn. Just letting you know. As I said, I'm sure it was an accident. Your service was great. We just don't like to be called, we are elderly.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Great experience!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: After my first phone call to Concraft, they responded very fast to get to us from the Aug 11th flood and clean our basement but I was not told how much the whole cleaning would cost us and was quite surprised when we received the second half of our bill and to find out were were charged for things we shouldn't have been charged for. The bill was, however, corrected.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Every employee I dealt with was professional and made sure I was fully satisfied with their service.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The guys that did the actual work were excellent. The estimators / project managers were terrible - very evasive & not transparent about the costs - I am therefore very distrustful of the amounts & process. I feel me and my insurance co were ripped off. Would never recommend.