Client Satisfaction Survey

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Jensen, Jason and Damion were extremely helpful!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Very great and quick service. Jason was very helpful!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I wanted to compliment all the associates at Concraft. I appreciate the thoroughness of your site visit, quote and your complete professionalism. Everyone I have spoken with has provided the best customer service I have ever experienced with any business. I will certainly recommend Concraft from now on.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Thank you to Mike Gross and all the workers for providing good quality work once again! We look forward to using Concraft for any future projects.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Not enough nice things to say! Very very happy with the employees and the work performed.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Bob replaced sink and such. Sal, painters, carpenters - special. Everyone was courteous and helpful. Harvey, Tyler and the rest of the team, Thank You!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The personal contact with MaryAnn and Joe made me feel comfortable regarding the work that had to be done.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: We do not know their names, but the workers that were here were very helpful and willing to do anything to complete the work.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The deconstruction crew that worked in my home for the first two weeks in March worked long hours. They understood this was an emotional time for me and treated me with respect and kindness. If I asked a question, they stopped what they were doing and explained the answer. They helped carry boxes to my car, even going as far as getting my car from across the street and driving it closer on a particularly cold day. They are the reason I hired Concraft to do the reconstruction in my home.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The first group of drywall people sent out were very cocky and patronizing. They told us to do the final sanding and clean up - which was part of our contract. I called Luay and he quickly sent out Sal who did A GREAT JOB!!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Your employees were friendly, informative and nice. They made an unpleasant situation not so bad. Thank you for all you did. We appreciate it.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Great job from all of you! Awesome! Perfectionists!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: We were very pleased with the repairs done to our ceiling and painting. The floors were done by a different company that you guys use - the floors are done nice, but not sure I would recommend the flooring company.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Just wanted to take the time to thank you for your quick repair services. Our business proprietor was very pleased with your services and will certainly keep Concraft in mind for any and all future required services. I am on of many commercial service customer representatives here at Lucido's Insurance Agency and know that we can always count on Concraft to "step up to the plate" when needed.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Mike and Tom both told me that they would be back to re-do the painting project in my shower because they didn't like it, before I even had to comment. I felt that was evidence that they take pride in their work.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: My parents used Concraft for mold and restoration of their home which I was in charge of. The day we finished there, my dishwasher broke and I had all the numbers to call. Your crew was there in an hour!! They knew me and I knew them. It was a pleasure to work with all of them.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Everyone that I had contact with was great and comforting throughout stressful times.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Joe Gimpert was just outstanding! Totally helpful and knowledgeable. All good!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Everyone was wonderful!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Every contact was courteous, informative about process and professional.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Joe Gimpert was fabulous! It was a pleasure working with him. Damien Lipe was also part of the project and was very easy to work with. You need more advertising, we were LUCKY yo find you!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I was on vacation when Concraft was on the premises - but my kids reported that you did a great job.