Client Satisfaction Survey

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Everyone was great!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: You made a catastrophe much easier. Thank you.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Mike, Sal, Harvey and all the other staff went out of their way to make sure I was happy with my new kitchen. Keep up the good work!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Luay Shino is an excellent project manager and his crew was skilled and courteous. The crew that did the initial cleanup was also outstanding.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The planning, repairing and painting were absolutely first class and professional! Everything was done properly.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Jenson and Justin/Josh made the unfortunate experience much better and explained the process clearly. Elizabeth was very helpful and knowledgeable.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I appreciated Jason's direct and straightforward manner. He was very upfront and helpful.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The gentleman who first arrived for the water mitigation was fabulous. I think his name was Johnson, I sent him a gift card & I hope her received it! - I would like to know if he received it or not. Thank you !

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Damian and Mariah helped during such a difficult time, even when it was very late!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Jensen, Jason and Damion were extremely helpful!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Very great and quick service. Jason was very helpful!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I wanted to compliment all the associates at Concraft. I appreciate the thoroughness of your site visit, quote and your complete professionalism. Everyone I have spoken with has provided the best customer service I have ever experienced with any business. I will certainly recommend Concraft from now on.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Thank you to Mike Gross and all the workers for providing good quality work once again! We look forward to using Concraft for any future projects.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Not enough nice things to say! Very very happy with the employees and the work performed.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Bob replaced sink and such. Sal, painters, carpenters - special. Everyone was courteous and helpful. Harvey, Tyler and the rest of the team, Thank You!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The personal contact with MaryAnn and Joe made me feel comfortable regarding the work that had to be done.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: We do not know their names, but the workers that were here were very helpful and willing to do anything to complete the work.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The deconstruction crew that worked in my home for the first two weeks in March worked long hours. They understood this was an emotional time for me and treated me with respect and kindness. If I asked a question, they stopped what they were doing and explained the answer. They helped carry boxes to my car, even going as far as getting my car from across the street and driving it closer on a particularly cold day. They are the reason I hired Concraft to do the reconstruction in my home.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The first group of drywall people sent out were very cocky and patronizing. They told us to do the final sanding and clean up - which was part of our contract. I called Luay and he quickly sent out Sal who did A GREAT JOB!!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Your employees were friendly, informative and nice. They made an unpleasant situation not so bad. Thank you for all you did. We appreciate it.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Great job from all of you! Awesome! Perfectionists!