Client Satisfaction Survey

Everyone I spoke with was Professional, kind, and courteous. Thank you! It is great to find a company we can Trust!

Professional and on time. Informative and helpful 10+

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I am a senior widow and retired nurse. We have heard often now, the term "quick response". This is "Concraft". Bob was the first person out, the whole crew shortly after. Thank you!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Mike Gross does his job far beyond the scope of his responsibilities. Thank you!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Sal helped with color choice and saved an incorrect decision by me. Mark and the flooring guy made transition of two rooms look better than I expected. Great job again!

The entire crew went above and beyond the scope of the job, thank you!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Second time we've used Concraft. Great experience both times. Jim (Mitigation), Bob (Estimator) Mike (Project Manager) were all great to work with. All crews were excellent to work with as well.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The installers were courteous and did a great job. The clean up they provided was great as well,

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Your group did a wonderful job, especially Cookie. She is exceptional!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Just confirms what we already know. Concraft is the best!

All of your employees were courteous, polite, and helpful. They did their job as expected. I would use your company again.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Absolute praise to the crews who have been out here working doing mold remediation.

Everyone was excellent on this job! Thank you for making an unpleasant experience much more bearable.

We were very pleased with all the workmanship.

Follow up and Communication was great!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Was always there for any concerns we had, they were great!

Very Good Service!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Thank you to Concraft. Harvey did an excellent job and was very professional and courteous. Very happy with the job he did. Prompt and helpful.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Liz did a great job!! The techs were on time and pro's!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: It's been great working with you and on behalf of Metro Group and the Links of Northville, thank you for doing such a good job, give your guys a Atta Boy for us!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Tyler and the technicians were awesome!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I liked the work that you did. You were efficient, quick and cleaned up behind all the work. Thank you.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: My father had work done last year which I organized for him. When I did this remodel of a bathroom - I went right to you.