Client Satisfaction Survey

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

Phone calls were answered in a timely manner and the clean up crew was great!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I cannot say enough how wonderful, professional, and clean (runners etc.) that Nick and Fernando were while cleaning up the water loss. Tyler was great and so was Tracy. Very helpful, quick and made me feel confident that everything would be fixed correctly and it was! Shared Concraft's business cards with other co-owners and tenants that are having problems with their units. Can't say it enough, extremely happy!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: When we strive to meet our core values (or exceed them) this is the type of outcome we get! Control what we can control and good things happen!

They introduced themselves in a casual, friendly, comfortable way. They smiled when I talked or asked a question. I felt very comfortable with them here. My suggestion would be to give them all a raise and keep hiring people just like them.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Thank you for your good work!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Chris and his partner did a great job at my home. They worked their butts off and I really appreciated how hard they worked.

Sal and Harvey were friendly, fast, and efficient :)

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment:

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Joe, Tyler and Nick have all been great in getting the mitigation part of our claim taken care of. Jason has been most helpful and keeps us posted of the next phase. Elizabeth has been so patient when I call in with questions!

Everyone I spoke with was Professional, kind, and courteous. Thank you! It is great to find a company we can Trust!

Professional and on time. Informative and helpful 10+

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: I am a senior widow and retired nurse. We have heard often now, the term "quick response". This is "Concraft". Bob was the first person out, the whole crew shortly after. Thank you!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Mike Gross does his job far beyond the scope of his responsibilities. Thank you!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Sal helped with color choice and saved an incorrect decision by me. Mark and the flooring guy made transition of two rooms look better than I expected. Great job again!

The entire crew went above and beyond the scope of the job, thank you!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Second time we've used Concraft. Great experience both times. Jim (Mitigation), Bob (Estimator) Mike (Project Manager) were all great to work with. All crews were excellent to work with as well.

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: The installers were courteous and did a great job. The clean up they provided was great as well,

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Your group did a wonderful job, especially Cookie. She is exceptional!

• Was our staff polite, courteous and helpful?
• Do you feel we sufficiently communicated with you?
• Was our staff on time for scheduled appointment?
• How likely are you to recommend us to your friends and family

Comment: Just confirms what we already know. Concraft is the best!

All of your employees were courteous, polite, and helpful. They did their job as expected. I would use your company again.