24/7 Emergency Services

Caitlin Johns

Customer Service

Caitlin Johns

Customer Service

About Caitlin Johns:


Caitlin Johns works as a Customer Service Representative for Concraft. She has worked in Customer Service positions for over 10 years, with experience in concierge, high end business, municipal and immigration law firms. Caitlin takes all incoming calls related to property damage claims.

Caitlin graduated from Oakland Community College with an Associates Degree in General Education.

She enjoys spending time with her husband and two children as well as reading and collecting turtle figures.

Customers love working with Caitlin Johns

See All

Thanks to Concraft's Awesome HR Manager, Chris Wurts, for suggesting I call them for my restoration needs! Good call, Chris. :) Concraft responded to my water heater blowout with urgency. From emergency services to repairs estimating, everyone who visited my house was impressive. They made me feel comfortable having strangers in my home. They also put up with my bossiness with patience and empathy. lol. Zack and Laithum might as well be my family. Are they up for adoption? These guys are great, hard working, efficient and all-around good people. And they might do their jobs too good... That Ikea table still got damaged enough to write off, Zack. HA! Nice job doing things the right way. Plus my dog was obsessed with them. If the poodle approves, that's a bid deal. The Tylers... Hachey and Hurska were satisfactory.... just kidding, they were also top of their game. Hurska's midwestern politeness and industry knowledge are outstanding. Hachey is truly the person you want in his position. He did great inspecting the loss site and has a very human communication style. That's a very good thing. Sal... great, clean work. He's another guy that walked in to my house, impressed my poodle and me, equally. Be proud that you have an employee that speaks so highly of his position and your company. Sal is that guy. I can't forget to give a shout out to the ladies. Caitlyn and Melissa were on the ball with coordinating schedules and extremely helpful. Caitlyn is boss at being the first point of contact. She struck me as the type of person that can adapt to personalities immediately and I expect that a lot of your customers react well to her. And Nick!!!! Nick wrote a super accurate repairs estimate and wore his reliability on his sleeve. The Concraft crew made the mitigation phase of my insurance claim very simple and straightforward. Everyone's level of honesty, professionalism mixed with the right amount of fun, hard work and taste in music is commendable. Good job. #PoodleApproved.

Birmingham, MI

We were very pleased with Concraft. The people at Concraft are all very professional and nice, from the receptionist Katelyn to all the people sent out to work on our crawlspace. Sack, Nikki and Earl really worked so hard to make sure everything was right. They are very good employees for Concraft and represent them excellent! We would highly recommend this company!

Roseville, MI

The roofing team was very nice, helpful, and informative.

Eastpointe, MI

I enjoyed communicating friendly conversations with the workers. I really enjoyed meeting them. Stay friendly and continue to do good work.

Harrison Township, MI

Your technicians called ahead to let me know arrival times. Dominic, Rob, and Matt were polite and courteous, respected my home and made me feel everything will be OK. One of the techs helped me bring in groceries, that was above and beyond!

Flint, MI

Luay was GREAT...Everything is Beautiful. I couldn't have asked for a better company! I will recommend your company to everybody

South Lyon, MI

Very Helpful with what they were doing and were superb explaining everything. Melissa, Joe, and Jason are the best!

Rochester Hills, MI

All GOOD!! Flexible!! Easy to work with!

Shelby Township, MI

Mike Gross was wonderful to work with. Everything and everyone was always right on time!

Birmingham, MI

They were all hard working and professional

Royal Oak, MI

Mark was especially friendly & Kind. I am very pleased.

Farmington Hills, MI

Lauy and Jason did a great job. Tracy and your phone staff did more then I expected to handle any problems.

Northville, MI

All staff were very polite and helpful through this process.

Ann Arbor, MI

Jason, Melissa, and Caitlin made my experience great! They kept promises, addressed all of my concerns, took all my calls or returned call same day. Felt our home was important to the company.

Shelby Township, MI

Always courteous, let me know when they were coming, great service.

Washington Township, MI

The following employees made my experience great: Greg, Harvey, Pat, Sal, Nick, Jeff, Robert, Dominic, and Mike Gross. Everything was GREAT!

Bloomfield Hills, MI

Each employee that was part of the restoration clean-up team did a great job!

Harrison Township, MI

Happy New Year! Having your company taking care of our kitchen project is making us feel certain this year will be full of great things ahead. Thank you for your excellence to service!

Canton, MI

Nick went the extra mile on every part of the project he encountered. Always prompt, courteous, efficient, and helpful.

Grand Blanc, MI

Every Employee I had contact with was most helpful and courteous. Sal talked about the company with pride and admiration.

Sterling Heights, MI

They all worked hard and were courteous and got the job done.

Flint, MI

Nick was Awesome, very professional, empathetic, very patient, and very knowledgeable. Bob was wonderful, pleasant, and hard working and very accommodating to our way of doing things.

Lake Orion, MI

The painters were very helpful.

Flushing, MI

All your employees were wonderful to work with each and everyone who assisted with my issue including office staff.

Taylor, MI

Concraft gave me sound proof tile in basement ceiling and did a beautiful job on my floor in living room.