Client Satisfaction Survey
- Reviewed By: Jay Roney
- Location:
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This review was copy/pasted from:
- Original Review Link: https://g.co/kgs/UFVffR9
- Comment: My condo experienced a fire in August of 2020. The Association management (AMI) hired Concraft to do the restoration work, and their initial response to secure the building and quality of the work was good. I spoke with Aneil Kersey, Vice President, as well as the project manager at the time and felt that they were fully engaged and would do a great job in getting the condo repaired. Initial estimates for the timeline to repair were anywhere from 8-9 months to a year, according to the PM that I spoke with. Fast forward to now (mid-December 2021, 16 MONTHS later), and the job is nowhere close to being done. I get that there are supply-chain and labor issues in the marketplace, but I'm out of my home and paying rent as well as continuing to pay my monthly condo dues for a home that I cannot use. There have been periods of time where the job has sat for weeks or longer with nothing being done. At this point, I have no confidence that I will be able to be back in my home at any time in the near future. In addition, the prices that they charge for materials such as cabinets and fixtures are insane (presumably because the insurance is supposed to be covering the costs, so they can charge top dollar). I don't have any experience with other damage restoration companies, but my experience with Concraft thus far has not been good.
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